Illustration by Alex Castro / The Verge
T-Mobile is laying off “a little under” 7 percent of its workforce, affecting about 5,000 roles at the company. The move will mostly impact workers in corporate, back-office, and technology roles, with those in retail or customer care positions remaining unaffected.
Other carriers, including AT&T and Verizon, are contending with layoffs, but T-Mobile specifically promised to keep adding jobs following its merger with Sprint in 2020. Despite this commitment, the company laid off hundreds of workers shortly after, while a 2021 report from The Wall Street Journal found that T-Mobile employed 5,000 fewer people at the end of 2020 when compared to before it merged with Sprint.
“What it takes to attract and retain customers is materially more…