Photo by Umar Shakir / The Verge
Electric vehicle owners are overall not satisfied with the reliability of the charging infrastructure available in the US, according to a new survey conducted by JD Power. In some cases, things are looking even worse than last year.
The survey finds that 20 percent of survey takers have, at least once, arrived and departed a charging station without gaining any range on their EV. This is attributable not only to broken charging equipment, but also due to long queues of people waiting to charge.
Using a 1,000-point scale, overall satisfaction with DC fast charging experiences has dropped from 674 down to 654. And for Level 2 charging stations, satisfaction has also decreased this year, from 633 down to 617. These are the lowest scores…